The Digital Content Summit is a must-attend event for all senior professionals interested in publishing, content development, social media, digital, marketing, innovation, creative and brand management
This summit will equip you with content ammunition in order to create, deliver and monetise your content and brand.
In 2016 delegates were able to join panel discussions led by the most recognised in the industry including Aston Martin Lagonda, the BBC, BuzzFeed, Royal Bank of Scotland, Lucozade, Sky News and Time Out. 2017 speakers will be unveiled in November.
7 key takeaways you will leave with:
Breaking down internal silos to improve organisation-wide service
Developing service strategies to cater to changing consumer lifecycles
Designing customer-centricity into the organisation and product from the start
Driving engagement and monetization through increased brand loyalty
Building an effective multi-channel strategy
Upskilling customer service staff to resolve more complex issues
Using data analytics to drive engagement and inform product development
In 2017, this summit will be co-located with Customer Focus Live, giving you the opportunity to compare notes with consumer experience experts on how to communicate effectively with your audience, best practices in multi-channel communications, and using data to fully understand what the consumer wants.