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The 4th Annual Digital Content Summit 2017

Delivering the right content in the right way

The Digital Content Summit is a must-attend event for all senior professionals interested in publishing, content development, social media, digital, marketing, innovation, creative and brand management

This summit will equip you with content ammunition in order to create, deliver and monetise your content and brand.

In 2016 delegates were able to join panel discussions led by the most recognised in the industry including Aston Martin Lagonda, the BBC, BuzzFeed, Royal Bank of Scotland, Lucozade, Sky News and Time Out. 2017 speakers will be unveiled in November.

7 key takeaways you will leave with:

  • Breaking down internal silos to improve organisation-wide service
  • Developing service strategies to cater to changing consumer lifecycles
  • Designing customer-centricity into the organisation and product from the start
  • Driving engagement and monetization through increased brand loyalty
  • Building an effective multi-channel strategy
  • Upskilling customer service staff to resolve more complex issues
  • Using data analytics to drive engagement and inform product development

In 2017, this summit will be co-located with Customer Focus Live, giving you the opportunity to compare notes with consumer experience experts on how to communicate effectively with your audience, best practices in multi-channel communications, and using data to fully understand what the consumer wants.

Reserve your place now by registering on our website, calling Lace on 0208 349 6458 or emailing

I met such an interesting group of people. The mix of panels was really interesting and the mix of the conference, too. What an incredible venue and really flawlessly run!
VP Content Operations & Editorial Director, Hearst Digital Media

Fascinating, and everyone was incredibly approachable. An enormous thank you for what was a BRILLIANT conference
Head of Comms, MOM Books

Key topics addressed:

  • The impact of changing consumer behaviour on content design
  • Is data the magic pill for understanding customers?
  • How do you keep content relevant across multiple channels?
  • Is Brand loyalty dead?
  • Is there any point in measuring?

Steve Wind-Mozley

Director of Digital, Virgin Media

Sanjay Sudra

Head of Digital Transformation, Merlin Entertainments

Emmeline Purcell

Senior Brand Manager - ribena, Lucozade Ribena Suntory

David Conway

Director, Customer Experience Excellence Centre, KPMG Nunwood

Danny Cox

Director of Customer Support and Insights, JetBlue Airways

Patrick Collister

Head of Design, Google